To ensure a safe and joyful skiing experience for your children, parents are kindly requested to read the following instructions carefully before registration. Through clear and structured arrangements, we hope to provide every child with a secure environment to experience the wonders of the snow.

Lesson Workflow and Important Notes

1. Complete Understanding: Please carefully read the course content and registration guidelines. Ensure you have confirmed any additional needs such as accommodation, equipment rentals, or lift passes.
2. Lessons and Add-ons: The fees cover the instruction only and do not include accommodation, lift passes, equipment rentals, insurance, or shuttle services. For any questions or to purchase additional services (such as accommodation, gear rental, or transfers), please use our online add-on system or contact us via our Official LINE, and our staff will assist you with your booking.
3. Confirmation of Spot: Your spot in the course is only secured upon completion of the deposit payment. Verbal reservations or messages without payment will not be considered a successful registration.
4. Pricing Currency: Course fees are priced in New Taiwan Dollars (NTD). We accept credit cards, bank transfers (Taiwan accounts), or cash payments in Japanese Yen.
5. Instructor Request (Add-on) Fee: To request a specific instructor, an additional fee of NT$1,000 will be charged.
6. Flexible Arrangements: The school will make every effort to accommodate requests. However, if weather, venue conditions, or unforeseen circumstances make it impossible for the requested instructor to teach, we will notify you immediately and arrange for another qualified instructor to ensure the lesson proceeds smoothly.

Portrait Rights and Media Usage

• Media Usage: During the course, instructors may take photos or videos as learning records. These materials may be used for our school’s promotional or educational purposes (such as our website, social media, etc.).
• Right to Opt-Out: If you do not wish for your image to be used for promotional purposes, please inform our customer service or your instructor before the lesson starts. We will fully respect your preference and refrain from using your images.

Instructional Arrangements and Class Placement Principles

• Instructor-Student Ratio: To ensure instructional quality and student safety, the maximum instructor-to-student ratio is 1:6. For the best learning quality, a 1-on-2 or 1-on-4 ratio is highly recommended.
• Level-Based Grouping: It is recommended that students in the same class have similar skill levels. If there is a significant difference in ability, the instructor will prioritize guidance for the student who learns at a slower pace or requires more assistance.
• Customization: If you have specific learning goals or techniques you wish to improve (e.g., advanced skills such as carving, park, or tree runs), please inform us before the lesson. Our instructors will be happy to tailor the course content to your needs.
• Family Groups: To prioritize safety and learning efficiency, we typically recommend separate lessons for families (adults and children). This allows children to adapt more quickly and fosters independent learning. If you have specific needs and prefer a combined class, please discuss this with our customer service in advance, and we will do our best to arrange the most suitable instructional approach.

Course Regulations and Safety Guidelines

1. Punctuality: Please ensure you arrive at the meeting point on time. If lesson time is shortened due to personal reasons (e.g., lateness, delays in renting equipment), no make-up lessons or refunds will be provided. Lateness of more than 30 minutes will be treated as a no-show, with no extension of time or refund.
2. Weather Impact: Unless the ski resort announces a full closure or there are government-issued restrictions, lessons will proceed as scheduled regardless of ordinary heavy snowfall.
3. Non-Closure Situations: If the resort remains open but instruction is limited due to partial lift closures or poor weather, the lesson will proceed as scheduled and no refunds will be issued.
4. Follow Instructions: Please strictly follow the instructor's guidance during the lesson. In the event of dangerous behavior or failure to comply with instructions, the instructor reserves the right to suspend the lesson immediately to ensure everyone's safety, and no refund will be provided.
5. Safety Gear: Helmets must be worn at all times during the lesson. Students without helmets will not be permitted to participate, and no refunds will be issued. We also strongly recommend using protective gear such as knee pads, hip pads, and wrist guards.
6. Valuables and Belongings: Please avoid bringing valuables to the ski resort. You are responsible for the safekeeping of your personal belongings; the school will not be held liable for any loss or theft.
7. Personal Equipment: Course fees do not include lift passes or equipment rentals. Students must prepare their own gear and complete dressing and lift pass purchases before the designated meeting time. Any lesson delays caused by preparation issues are not the responsibility of the school.
8. Family skiing/snowboarding is a sport that requires high levels of concentration and safety supervision. In particular, safety during boarding, disembarking, and while riding the lift is our top priority.

Safety and Health Risk Disclosure

1. Risk Acknowledgement: Skiing and snowboarding are high-risk activities. Students must wear appropriate gear and protective equipment, and comply with the safety regulations set by the instructor and the resort. The school and instructors bear no responsibility for accidents resulting from leaving the group without permission or violating safety rules.
2. Insurance Recommendation: Students must purchase their own travel insurance that covers risks associated with skiing and snowboarding activities (including injury, illness, emergency rescue, etc.). To protect yourself, we strongly recommend purchasing additional Travel Accident Insurance or specialized Ski/Snowboard Sports Insurance.
3. Health Disclosure: Before booking, students must ensure they are in proper physical condition for skiing or snowboarding. If you are pregnant or have any other health concerns, you must proactively inform us at the time of booking or before the lesson begins. The school will not be held liable for any consequences arising from a failure to disclose such information. If this leads to a lesson cancellation, no refund will be issued.

Course Modification and Cancellation Policy

• Procedure: To cancel or reschedule a lesson, please follow the procedures outlined in our Cancellation Policy or provided via our official LINE account.
• No-Show Policy: If you fail to show up within 30 minutes of the scheduled start time without prior notice, it will be considered a voluntary forfeiture of the lesson. In such cases, no refund will be issued to protect the instructor's scheduling rights.
• Resort Closure: If the scheduled ski resort or government authorities announce a full closure, the affected lessons will be eligible for a full refund.
• Weather Factors: If a lesson is canceled solely due to poor weather or partial lift closures (while the resort remains operational), no refund will be issued.
• Student Injury or Illness: If a student sustains an injury before the lesson begins and can provide medical certification, the school can assist in rescheduling the lesson within the same ski season or deferring it to the following season. However, no refunds will be provided.